Wondering what Flatio does to ensure your safety throughout your whole rental experience? Find out our practices in this article!
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Are rentals available on Flatio safe?
Yes, they are! When deciding which rental property to book, you can take into account the available reviews from real tenants that can be found in the landlords' profiles, or you can make your decision based on a virtual tour, which means that the place has been personally verified by the Flatio team.
The entire lease is covered by a uniform lease agreement, which is concluded directly between the tenant and the landlord and is balanced for both parties - both of you will have the same rights.
On Flatio, you even don't pay the first rent in advance to the landlord, who then may refuse to hand over the accommodation to you or stop communicating. The first rent is forwarded to the landlord only after confirmation of a smooth handover or automatically after 3 days from the start of the rental period (at this point we assume that no problem has occurred).
Likewise, if the rental property doesn't match the listing description at the time the reservation request was made, you have the option to withdraw from the agreement, with the right to a refund of the entire first rent and the service fee and a back-up accommodation. You can read more about our Move-in Guarantee here.
In addition, throughout the rental period you'll have access to a helpful Customer Care service that will resolve any issues that may arise that cannot be resolved directly with the landlord. We’re here for you every single day.
For more information, please review our exceptional StayProtection plan for tenants, covering any unexpected situations that may arise.
