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Reservation request

Can I cancel my reservation request?
Of course! However, the next steps depend on the current status of the reservation request. Whether the reservation request was canceled before or…
The landlord did not react my reservation request. What should I do?
It may happen that the landlord fails to react to your reservation request within 24 hours for approval (if this happens, it usually happens on days…
How can I book chosen housing?
For successful renting of an apartment via Flatio it’s necessary to make a reservation request. Reservation request can be considered as your…
What happens after the landlord approves my reservation request?
If the landlord has approved your reservation request, congratulations! You will now be asked to complete the contractual process within the…
Gabriela from helpdesk
We recommend you only communicate via the Flatio system to avoid any future problems or misunderstandings.
The landlord rejected my reservation request. What should I do?
The reservation request can be rejected for many reasons, but the most frequent one is the unavailability of an apartment at the desired date. Many…
What is a reservation fee and why do I have to pay it?
The successfully created reservation request is conditioned by blocking an amount of 500 CZK / 19 € on your payment card (we use an external payment…
How long does it take for the landlord to approve my reservation request?
You will be informed about the successfully created reservation request by an e-mail notification (and so will be the landlord). From this moment a…
What is a service fee and why do I have to pay it?
The Service Fee is a one-time fee payable along with the first rent within the 24-hour window of the contractual process that occurs after the…