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Help Center Help for tenants Move-in and move-out
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Help for Landlords
How Flatio works and why it's worth working with us How to start advertising on Flatio How to attract the tenants How to set prices Reservations Lease agreement Payments Move in and move out of tenant StayProtection for landlords Legislation Coronavirus vs. Flatio
Help for tenants
How Flatio works Reservation request Lease agreement Payments Move-in and move-out During the stay StayProtection for tenants Coronavirus vs. Flatio

Help for tenants

Move-in and move-out

What should I do before moving in?
You will be informed about the approaching move-in date via email, which will include specific instructions. We consider the start date of the lease…
What if the landlord requires a deposit?
Flatio landlords cannot require a security deposit for stays of less than 180 days (6 months). However, exceptions are made in certain regions of…
How does the move-in process work?
In addition to physically receiving the keys, you also sign the handover protocol, which is an important part of a proper handover. However, it may…
Daniela from helpdesk
There is a 24-hour deadline for finishing the lease signing process—including the first rent payment. If you don’t meet the deadline, the landlord can cancel your whole reservation!
What if the accommodation isn't as described on Flatio or something is wrong?
The accommodation isn't as described on Flatio It may happen that the accommodation doesn't match the listing description on the Flatio portal (i.e.…
How does the move-out process work?
As the move-out date approaches, the entire accommodation must be restored to the condition in which you took it from the landlord - in most cases,…
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