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Help for landlords

Reservations

What happens after the booking request is accepted?
When you accept a reservation request, Flatio automatically creates a Lease Agreement for you. The tenant is required to read it and sign it within…
I have received a reservation request. What should I do?
Once the Flatio team activates your property and the database refreshes, your property will be visible on Flatio's portal and potential tenants will…
I wasn't able to accept/decline the reservation within the 24-hour deadline. What should I do?
To begin with it is worth noting that if you fail to respond to a reservation request within the approval period, our system will automatically…
Ondřej from marketing
Evaluate your tenant after they move out. There is nothing more valuable than honest feedback. It can help other landlords.
Can I contact the potential tenant before accepting a reservation?
Yes. Click through to the Messages section in My Rentals. You will see a pink button New message. Then select the person’s name in the To field. You…
Can I decline a reservation request? How does the 3 Rejections Rule work?
Of course, you can decline a request! However, we do note it. Flatio tries to guarantee that everyone on our platform - both tenants and landlords -…
Can I offer alternative terms to a potential tenant?
Yes, when you get a reservation request, you can communicate with the potential tenant via Messages in My Rentals and agree on individual conditions.…