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Frequently asked questions about medium-term rentals on FLATIO

Do you have any questions? Read the answers for the most frequently asked ones or write an e-mail to us to support@flatio.com.

BOOKING

What if the landlord does not approve my reservation?

After you make a reservation, the landlord has 24 hours to approve it. If he/she does not notice it immediately, we will try to contact him/her. If your request does not get noticed or approved within 24 hours, however, and you do not want to wait anymore, we will unblock the reservation fee of 500 CZK from your card. Then you just make a reservation of a new offer. It will surely work out this time!

What if I change my mind about the reservation?

We want to provide only serious tenants to our landlords on Flatio. If you change your mind about your reservation within 24 hours from making it, you can cancel it easily. It cannot be already approved, however. If it is already approved and you still want to cancel, do not sign the lease contract. In both cases, you have to pay a cancellation fee - 19 €.

If the landlord does not decide to approve your reservation within 24 hours and you do not want to wait anymore, you can easily cancel it. In that case, you do not have to pay any cancellation fee and the amount of 19 € on your card will be unblocked.

I accidently booked a flat I don't want. What should I do?

In that case, it is best to cancel your reservation and pay the cancellation fee of 19 €. Make a reservation of only those offers you are really interested in. We want our tenants as well as our landlords to take the whole process seriously.

After my reservation is approved by the landlord, when can I move in?

You can move in immediately after the contract conclusion. It depends on your agreement with the landlord.

How does the reservation of new accommodation work?

First, you choose a right flat with the help of our smart search and filters, virtual tours, photos, apartment descriptions or ratings.

After that, you choose the time period you want to rent the flat for and click the Make a reservation button. You will enter a second page where you will find a summary of the reservation, the payments and the fees. If you are using Flatio for the first time, you provide some information about yourself, too. After your reservation request is complete, 500 CZK is blocked on your card, so do not forget to make sure that it is available. The amount will be charged only if your request is approved, i.e. if the landlord approves your reservation.

What happens after I make a reservation?

Once you send a reservation request, the landlord is notified that you are interested in his/her offer. From that moment, he/she has 24 hours to approve or reject your reservation.

Landlords are mainly interested in the profile of their tenant. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your reservation will more likely get approved.

My reservation request has been denied. What can I do?

In that case, the amount of 500 CZK blocked on your card will be unblocked.

The landlord always has to confirm if you can move in in your selected time period first. If he/she rejects your request, do not despair. Make sure that your profile includes all the necessary information and a profile picture is not missing. The landlords usually base their decisions about approving reservations on the profiles of potentia tenants. If your next reservation is not successful either, let us know. We will gladly help you find accommodation on Flatio.

It's been 24 hours since my reservation and nobody has contacted me yet. What should I do?

In that case, do not hesitate to contact us directly, using our web chat on Flatio, our e-mail address support@flatio.com or call us at +420 228 886 510. We will find a solution together.

Accidents and hazards

What happens if I don't enter into the lease contract after the landlord's approval?

The contract must be concluded within 24 hours after the reservation approval. If you do not manage to do so, your reservation will be cancelled. You are not entitled to a reservation fee refund in this case.

What happens if I don't move in?

We don't understand how this could ever happen, but we are ready to deal with it.

If you don't move in within 48 hours after the appointed time and you don't contact he landlord, you are not entitled to the refund of the reservation fee or your first rent.

What happens if the flat is not as described?

Do not worry. We guarantee that all the verified offers of the apartments on Flatio are in accordance with reality. If you find any differences and are not satisfied as a result, let us know by 20:00 the next day after you move in. We will investigate the situation and we will refund you your money. What is more, we will find accommodation in a hotel for you, for seven days. We will also help you find a new apartment and you will get a 50 % discount from the previous apartment's monthly rent to cover the first rent for your new apartment, which you will find on Flatio.

It is important to point out that the belongings of an already present tenant can also be part of the apartment, for example when you rent one bedroom in a multi-room apartment.

How does compensatory accommodation work?

First, you let us know that there is a problem. We'll come to check it out and we'll discuss further options. We'll try to come with the landlord so he/she can explain the situation or even solve it. If there is no solution, we'll accommodate you in an apartment or a hotel and prepare storage for your belongings. We'll be happy to help you find a new flat.

I need to move out earlier. What do I do?

In this case, you just need to terminate your contract in the application My housing. The notice period on Flatio is counted from the first day of the following month and lasts only 1 month.

I WANT TO RENT A FLAT

What's the shortest period I can rent a flat for?

The shortest period for renting an apartment is 7 days.

Can I only rent a room or bed?

Every apartment or room offer includes information on how you can rent it. Some apartments can only be rented as a whole, in others, you can rent single rooms, too. We are not offering single beds at the moment.

How do I know I have completed the whole renting process?

You can find all the information about your rental after you log into the application My housing. You can also make all the changes and view your payments there. If you are renting the apartment properly, it will be marked with a green circle in the application My housing.

I want to rent just one room in the apartment. Can I get some information about the other tenants?

This option is not ready yet, however, it is coming soon.

What is a medium-term rent?

The duration of a medium-term rent is usually 1 to 6 months. Most of the landlords offer long-term rents or rents for just a few days, therefore getting a medium-term rent without Flatio is not that easy.

What is the standard furnishing of flats?

All the apartments on offer on Flatio must meet certain standards. We require fully furnished and equipped ones, dishes, cutlery and internet connection included.

CONTRACT

Can I go through the contract before I make a reservation of the housing?

You can take a look at the contract in advance and online with every offer. After you sign it, you will find it in the application My housing.

While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the landlords on Flatio.

Is the online contract signing safe?

Yes, it is safe. All communication goes via an encrypted connection.

What exactly does "verified offer" mean?

Such apartment offers are personally visited and checked by members of our team. We guarantee the truthfulness of their presentation on the website of Flatio. It is very important to us. The verified offers also include virtual tours, thanks to which you can explore every nook and cranny of the apartment, from anywhere in the world.

DURING YOUR STAY

I don't want to live here anymore. How to end it?

You can end your stay anytime just by submitting a notice of withdrawal of the sublease contract, which can be done easily in the application My housing. The standard duration of the notice period is 1 month.

Can I see the flat personally before signing?

Why would you waste time on personal apartment tours? Just use our virtual tour, which allows you to visit several flats in a just a few minutes, and you don't even have to leave your house.

We vouch for all our flat offers! If one does not look like it does on our website, you will get your money back and we will arrange alternative accommodation for you.

I have several questions concerning the flat. Can I contact the landlord directly?

Unfortunately not. It's not possible at the moment.

I'm moving out. Will I get my deposit back?

You'll get your deposit back withing three working days after your rent ends. If there is any problem, call us on +420 228 886 510 or write to podpora@flatio.cz.

I've moved in but the actual condition of the flat does not meet the offer. What can I do?

In case you find out that the apartment does not look like it does on the website, let us know by 20:00 on the following day and we will solve the problem together.

Who should I contact when there is a problem with the accommodation?

Our great customer support is here for you 7 days a week. However, we want our tenants and our landlords to be as independent as possible. It all depends on the nature of your problem. Most of them can be solved directly with the owner, it is also usually a lot faster. If the communication with the landlord is not satisfactory, you have a serious problem or you want to ask a question, do not hesitate to contact us. We are here to help. You can reach us via the e-mail address support@flatio.com or via the telephone number +420 228 886 510.

PAYMENTS

How is the monthly rent counted?

Monthly rent is a rent for 30 days. If you are going to stay for longer than that (e.g. 31 days), you are going to pay one full monthly rent (rent for 30 days) + a proportional part for 1 day. If you are going to stay for less than 30 days (e.g. 20), you are going to pay a proportional part according to the number of days of your stay.

When will I pay the rent?

First rent must be paid within 24 hours since the approval of your reservation. The second one payable 20 days since the beginning of the contract (i.e. from the day of moving in) and every other always after 30 days since maturity of the second rent.

How can I pay?

On FLATIO, you have a variety of payment methods to choose from. You can use your card, GoPay payment gate or bank transfer. Just pick the one which suits you the most.

How do I pay the rent?

You can pay your rent easily and online, after you log into the application My rents on Flatio, in the payments section. Here you can also find a full overview of your payments, so you won't forget anything. You can pay easily by card, using the application My housing.

How long it take to unblock the booking fee from my card?

We will request unblocking the booking fee as soon as you will qualify for it. The GoPay payment gateway has maximally 2 days to unlock it. Then it just depends on the speed of your bank, which may take another 5 days.

Did you not find the answer to your question here?

Write to us to info@flatio.com or call us +420 228 886 510