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I would rate the service 10/10. What impressed me the most was the owner's outstanding responsiveness and efficiency. Whenever I had a question or needed assistance, I received a quick and helpful response. Sonia genuinely cares about her guests and goes the extra mile to ensure that everything runs smoothly and that everyone feels comfortable throughout their stay. Her attention to detail, kindness, and dedication to providing a positive experience made a real difference. It is clear that guest satisfaction is a priority, and this creates a welcoming and stress-free environment. As for improvements, I honestly cannot think of anything significant. Everything was excellent for me, and my stay fully met my expectations. I would gladly stay here again and highly recommend it to anyone looking for a comfortable, well-managed, and enjoyable stay in Lisbon.

I like that communication with the landlord is very fast and secure through Flatio. Whenever there is a modification to the contract, it is easy to notice and update. The Flatio team was also attentive, reliable, and helpful throughout the process.

Yss

Overall very positive experience.

The extra cleaning every 3 weeks was nice. Reminders for rent and moving out was a good idea.

Really lovely service- very quick responses, reliable. Excellent.

Great

It's probably the best service of this kind that I have tried, they are always on your side and willing to help with everything

Very helpful

Very good customer service experience. I had a phone call with a representative on billing and no wait time and resolved my issue immediately

It’s a good website - the downside is a higher cut for Flatio to rent.

Improve Ui experience of "contact host/landlord", right now it is difficult and confusing

You are very quick and responsive . And your follow up is good too. You ensure any issue is properly resolved.

We will definitely use your services again. Everything went well. Thank you.

Everything was great.

atención inmediata

We give the highest possible rating for the service and customer support! Everything was absolutely excellent and professional. The communication through the website was great. They answered all our questions very quickly and helped us to contact the host immediately. We had zero problems with the booking process and customer service. We are completely satisfied with the quality of the service. Top-notch support and highly recommended!

I've got help whenever I needed it.

I have rented on Flatio multiple times, and the process has been smooth; I have not had to reach out to Flatio for any concerns. I find that service fees can be quite high when renting for more than 1-2 months. Some sort of a cap may make sense for extended rentals.

Everything was perfect, the communication was smooth and transparent. I cannot think about anything you could do better, because we didn’t have any issues during our stay.

Easy communication with the owners and security when making reservations

Great site, and the only place I found with a reasonably priced accommodation.

The platform was always cooperative and helpful. For personal reasons, I had to leave the apartment a month earlier than planned, but the bureaucratic process was simple and agile, greatly facilitated by Flatio's support.

Can't think of anything at the moment. I have used flatio before, and found it excellent.