Porto, Portugal: Read reviews from both guests and hosts who've had rental experiences in this destination!

Comunicação entre as partes

Guest screening

not timely enough responses. i was without electricity and water and no solution for a while. and no one was responding to my emails from support. This cannot be this way. And you still havent sold my problem with the landlord regarding my refund. They were polite but in the end didnt solve any of my problems.

I like Flatio, but the apartment search form and map are almost unusable, just like the website on mobile devices. I think you have a product that solves a very real problem, but it's hard to recommend it to other people because of how unusable the website is, particularly the search form and map.

Difficult to assess Tenants before approval… and after approval Landlord may be subjected to penalties. Flatio’s background check services should be improved.

The costumer support is very helpful and cordial. Take care of contract descriptions and cancellations fees.

Fast and helpful CS-team, but too complicated booking procedure compared to other booking services.

Support took extremely long time and way too many communications to make them take action

Continuo a aguardar o pagamento do remanescente do contrato = 139€...

The platform makes it easy to find tenants, which is a great advantage. However, the rent pricing system needs significant improvement. There are noticeable discrepancies in monthly rates, even for months with the same number of days. The amount we set for a given month often differs from the final value shown in the contract, which can cause confusion for both landlords and tenants. Additionally, the lack of a mobile app for iOS and Android limits accessibility and ease of use for all users. A dedicated app would greatly enhance the overall experience.

One suggestion for improvement: it would be great if Flatio could support Georgian bank cards. Currently, this creates unnecessary difficulties for users from Georgia, and it would really help if this issue could be addressed.

Faltam funcionalidades na plataforma, tais como permitir apresentar preço diferente de acordo com o número de hóspedes

koko

Got rejected for no reason

Satisfeito neste primeiro contacto

I was saitisfied and pressed 10, but then it wouldn't allow me to move onto the next page.

I have not even really used Flatio yet. Stop asking for feedback at the very beginning.

Flatio has a great support team, but the interface could be more intuitive and could have more features to decrease the load on the support team

The site is very unstable, each operation has to be repeated several times.

Ill describe better once I actually have a chance to rent properties

I'm satisfyed but its my first time, so we'll see....

I have not experienced any of your services yet so I am not going to give you a recommendation yet

No idea if I want to recommend you yet. Attempting my first booking now.

Both of the recent reservations that I tried to make were rejected because the stays were too short (5 nights in Porto, 7 nights in Lisbon), and the landlords did not know that they had to set the minimum stay length above your default of 5. (You should make the minimum stay a required field during their onboarding!) I have already booked flights, so it's stressful to have rejections like this. I'll still try to use flatio because I love what you're trying to do, but it would be difficult for me to recommend it to others right now as the uncertainty is a big issue.