I am writing to express my serious concerns regarding the current platform policies, which significantly favor tenants over hosts. In problematic situations, hosts are left with virtually no recourse or protection, creating a sense of insecurity for those of us providing the service.
Early cancellations are particularly disruptive, causing significant logistical issues regarding cleaning schedules and the organization of incoming guests. Furthermore, it is highly problematic that the platform does not facilitate or approve the billing of additional services (such as bicycle rentals, e-scooters, or other extra equipment). My business model is designed to offer a competitive base price for budget-conscious travelers while allowing those with a larger budget to pay for extra comfort. By not supporting the collection of fees for these add-ons, the platform is directly hindering my ability to provide a tailored service.
I urge the platform to reconsider its stance and establish a more balanced environment where the host's rights and operational costs are respected as much as the guest's experience.
27.02.2026•Zagreb
Neve & Nick M.
Host
Too high fee (7.5% + vat)... The fee should be taken from the tenant, not the landlord.
30.01.2026•Zagreb
Louis A.
Guest
Les prix des loyers sont trop élevés . Zagreb n'est pas Paris!