Do you have any questions regarding our Stay Benefits coverage? Find out how it all works, what's covered, and when it's included in your stay!
—
What are Stay Benefits for Tenants and when do they apply?
Stay Benefits for Tenants - Powered by AXA serve as an extra layer of security in your StayProtection package. Please note that this coverage doesn’t apply to just any reservation as it depends on the landlord’s profile settings (you can read more about it below).
What do Stay Benefits for Tenants include?
- Assistance services (up to 500€ per lease)
- You're able to use assistance services to deal with emergency situations that might arise in the household, such as requesting help with internet connection issues, dealing with electricity/gas/heating problems, removing a blocked-up door, or a failed function of a household appliance.
- Liability insurance (up to 20 000€ per lease)
- In case you accidentally cause any damage in the property during your stay, it will be possible to cover the costs from the insurance. This applies to damages to:
- the movable property which constitutes the household furnishings owned by the landlord;
- the structural components of the residential unit (e.g. walls, windows, doors, kitchen unit).
- In case you accidentally cause any damage in the property during your stay, it will be possible to cover the costs from the insurance. This applies to damages to:
This all comes with 24/7 online support of AXA Assistance.
However, please remember that you're obliged to take care that the insured event does not occur, in particular, you shall not violate the obligations aimed at averting or reducing the danger.
Further information about what is and isn't covered can be found in the General Insurance Policy.
When do Stay Benefits apply to my reservation?
Stay Benefits don’t apply to just any reservation as it depends on the landlord’s profile settings. However, most reservations that don’t require a deposit include the Stay Benefits plan. Please note that if a deposit payment is required, Stay Benefits cannot be applied to the reservation as the deposit serves as a substitute coverage.
You are always informed about whether you are able to use the coverage in the listing detail before submitting your reservation request. If you prefer to be covered by Stay Benefits, you can also use a filter option "Stay Benefits - Powered by AXA" to see only those properties that offer this extra insurance.
