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Ruterra A
87%
Ruterra A.
Neighborhood hero
Experienced host
Prague
Neighborhood hero
Experienced host
Show resume


Rating

Owner's overall rating
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Elena H.
Before 5 months ago
Internet no working well and i neeeded for working. Is a kaos.
Radim R.
Radim R.
Before 6 months ago
The apartment is in a great location. A lot of Pilsner Urquell pubs and only 5min by walking is a perfect Play-ground for kids. Well connected to city public transport. Náplavka - is a great place next to the river just around the corner. The apartment itself - a bathroom that is working without any problem - love it, good quality of the mattress in the bedroom. The kitchen could be slightly better furnished, but everything we needed was there.
Sophia M.
Sophia M.
Before 6 months ago
Hello,
Great Home, Very Nice location that is extremely practical . However when you stay for a long time the kitchen isn’t very well equipped. However the team is very reactive and will help out with anything :))
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Petr H.
Before 6 months ago
Nepochopitelně naúčtovaná suma za poplatek městské části (jsme obyvatelé té samé MČ). Při nastěhování problémy s úklidem, internetem a televizí. Později se začala objevovat plíseň v koupelně a kolem oken (vyřešeno s ubytovatelem). Později opět výpadky internetu a TV a spoustu maličkostí, které jsme si vyřešili sami.
Schrnutí: pro cizince na pár dnů asi postačující, pro rodinu s dětmi na delší čas rozhodně nevhodné.
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Věra D.
Before 7 months ago
vše ok
Magnus L.
Magnus L.
Before 7 months ago
We had a great stay at a great apartment. The hosts are very good and fast with communication and help where they can.
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Karolina M.
Before 7 months ago
Velmi útulný byt s veškerým vybavením.
Skvělá, klidná lokalita, přesto kousek do centra.
Andrea S.
Andrea S.
Before 7 months ago
The apartment is exactly as in the pictures. It is nice, clean and spacious but there is not much daylight during the day. The kitchen has all the necessary appliances (just note there are no wine glasses :).
The owner communicated promptly, there was an issue with internet and the owner brought a mobile internet immediately so I appreciated that.
Some things to note:
- you will need to pick up the key in the owner´s office (close to the train station), but if you are coming from an airport a detour is necessary.
- the street has weird numbering and the apartment is not where it looks on the flatio map (or google maps), it is about 7 minute walk from IP Pavlova, but that is actually a good thing cause it´s in a nicer, quiet area (IP Pavlova is full of bars, night public transport transfer hub so very loud during the night).
Overall I was very satisfied with the communication and the apartment.
David P.
David P.
Before 8 months ago
Cestujem a prenajímam si byty už posledných 10 rokov ale ešte nikdy som sa nestretol s takýmto úbohým servisom.

Po prvé. Byt sa nenachádza na inzerovanej lokácii. Majitelia iba využili bug v internetových mapách kde "Lublanskú 6" ukazuje hneď pri metre IP Pavlova, no v realite je to až na križovatke s ulicou Wenzigova, pri parku Folimanka. A sú si toho dobre vedomí, pretože ten byt inzerujú ako "2min od metra IP Pavlova" hoci v skutočnosti to je 12 minút.

Druhá vec je, že podľa kontraktu podpísaného prostredníctvom webu flatio máte nárok na check-in už od 10 rána, no ich štadardný čas je 6 večer, lebo súvisle ten byt prenajímajú aj na AirBnB, tak sa to snažia synchronizovať. Keď ich s tým konfrontujete tak vám neodpisujú, až kým s tým nekontaktujete podporu Flatio. Potom sa tvária že to bolo "nedorozumenie".

A za tretie. Telefón na vás síce majú, ale spoliehajú sa na to, že vám nechajú odkaz v správe tu na portáli Flatio, kde to bežný pracujúci zaneprázdnený človek absolútne nekontroluje a potom sa vám stave že keď ste doma o 7 večer vyzlečený s tým, že idete do sprchy tak si odrazu vlastným kľúčom odomknú dvere a nakráčajú vám do izby dvaja cudzinci ktorí ani nevedia po česky, a pozerajú sa na vás ako vyjavení, že "prišli sme nastavovať internet". Žiadne klopanie, ani zvonenie, drzo si hneď odomknú a vbehnú vám dnu. Grcám z takej úrovne ubytovacích služieb.

Nehovoriac o tom, že ten byt je v dezolátnom stave, za posteľou špina a prach a na dlaždici ktorá pri vani drží iba na dobré slovo som si skoro rozrezal nohu. Hanba! A televízia je samozrejme v ruskom jazyku ku ktorej je ovládač na ktorom funguje iba hlasitosť. Hrozná skúsenosť, nikdy viac!
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Puteri Rifqah Fahada A.
Before 9 months ago
Overall, the apartment was good
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Adel H.
Before 10 months ago
Everything went well, they were super helpful and flexible with my extention.
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Eliška J.
Before 10 months ago
Bad points
1.You have to pick up the keys from a different address. I asked to pick it at the place where the guest will stay and it was not possible.
2. It is an old building so it has typical old building smell
3. One of the surface on the stove did not work, walls had small holes in it, toilet seat was loose and ceiling above the shower corner looked like the neighbors were overflowing recently, also the drain was not clean
4. pans for frying are old and scratched and I am not sure if I saw a pot
5. the remote was quite annoying because it did not react well from most of angles
6. they write it is 2kk but it is actually more like 1 kk, there no doors in between the kitchen and bedroom
7. 30m2 is a really a small flat ( but the size is mentioned at the info )
8. the bed was strangely low

Good points

1.) The receptionist who gave us the key is nice and we did not have to wait
2.) It has washing machine - which lots of flats on flatio don't have
3.) if you are on a low budget the price is good compare to other flatio flats
4.) even the bed was low it is a double bed and looked quite comfortable
5.) TV was big enough to watch films comfortably
6.) The owner reacted quite fast, was polite and found a solution with us after the complains
7. If you don't plan a romantic trip or business trip and you care mostly about the price then the flat could be ok for you for a short stay
John C.
John C.
Before 11 months ago
This unit was in a perfect location.
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Anastasia M.
Before 12 months ago
nice flat
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Petr C.
Before a year ago
Slušné ubytování v srdci Vinohrad. Zařízení bytu má nějaké nedostatky,ale za ty peníze je to únosné.Jednání s majitelem bezproblémové.
Nela V.
Nela V.
Before a year ago
Vše bylo v pořádku, doporučuji.
Raicu M.
Raicu M.
Before a year ago
Nice flat
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Yvette J.
Before a year ago
Vse bylo v poradku, byt odpovidal fotkam, s pronajimatelem byla velice dobra komunikace.
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Eva S.
Before a year ago
The apartment was dirty and very worn out. Some of the equipments broken, non functional.
Chunks of dust and dirt around. The sofa was in sad state, long black hair to be found throughout the flat and in the sofa, leftovers of food under the sofa pillows.
We have immediately communicated this to the landlord. They promised to send cleaning personnel and a handy man to fix needed. We waited next day at 9 AM. No one has turned up without given any excuse why. I had to be very proactive and kept calling them to get someone to come and clean. They did and it is very substandard. It’s rather surprising that in the age of Covid the cleaning is not their priority.
Long story short, after discovering more and more unacceptable state of the apartment we were ready to move out. We went to the landlord office to talk about this, their assistant has promised to us that the landlord will get in touch with us to discuss the needed. No one has ever communicated with us after that.
Would we come back to this place or landlord? Definitely NO. Currently there are many other cleaner options in the town. After this fiasco we managed to secure different apartment two streets away in Residence Ostrovni. Super clean and responsive management.
Zulaika U.
Zulaika U.
Before a year ago
Excellent!
Etienne G.
Etienne G.
Before a year ago
Good.
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Veronika S.
Before a year ago
Super
Jiří F.
Jiří F.
Before a year ago
Krásné bydlení v dobré dostupnosti. Vybavenost v kuchyni vše co potřebujete až na sprchu, kde nešla regulovat teplota vody bydlení doporučuji.
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andrea s.
Before a year ago
Hezké bydlení v centru města
António R.
António R.
Before a year ago
We really enjoyed the apartement. However, there were some problems we had to get solved, and the kitchen could be better equipped. We didn't feel very safe, because we had three situations in which a few people opened the door of the apartment with other keys, without our consent.
We liked our landlord Alex, despite the fact that we had the big inconvenience of having to leave the apartment when the contract wasn't over. We understand that the situation was out of control. Besides that, we got a little dissatisfied in the begging of our stay for being in uncertainty regarding our contract extension, but everything was solved then.
Martin K.
Martin K.
Before a year ago
Všechno v pořádku. Díky!
Jules P.
Jules P.
Before a year ago
Good communication with host and the staff! The apartment is spacious and the location is great.
David T.
David T.
Before a year ago
Owner was helpful and location great!
Hassan E.
Hassan E.
Before a year ago
Great flat and great location
Jakub M.
Jakub M.
Before a year ago
Great location of the nice, very good equipped apartment. Super cooperation with owners. During the covid-19 time, procedure of take over the key is free of contact. Very good communication.
Kristin K.
Kristin K.
Before a year ago
Good
Ethan P.
Ethan P.
Before a year ago
Only two sets of keys were available despite it being a three bedroom. Overall was a nice stay.
Věra K.
Věra K.
Before a year ago
Apartmán je v dobré lokalitě . Výborná dostupnost .Velmi příznivá cena.
Velice Nám vadili znečištěné lůžkoviny.
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Anaelle A.
Before a year ago
The apartment was very nice, well arranged and modern. The area is ideal, in the center of Prague near the shops and tourist places.
Martim S.
Martim S.
Before a year ago
Everything was nice and the staff was really helpful. The view is amazing!!!
Mikael A.
Mikael A.
Before a year ago
Really nice place to stay, it's better than in the pictures.
Kristin K.
Kristin K.
Before a year ago
good
Kévin V.
Kévin V.
Before a year ago
Very kind and helpful landlords, they answered all our questions and even helped us when we got locked outside at 1AM in the night !
10/10 Would recommend !
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Krzysztof K.
Before a year ago
Very nice location and a well equipped flat in a very cozy building.
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Giuseppe C.
Before a year ago
Great house in the perfect location in Prague! Host was flexible and available! Super recommended
Airi Y.
Airi Y.
Before a year ago
Owner was pretty kind, quick response, always supportive.

But system of renting this apartment wasn’t that easy to be honest. Fist you will have to go their office to get a key, and you will move to the apartment you will rent.

And apartment it self wasn’t that clean, found a cigarette butt in the bed, a lot of dirt on the shelve, dish washer doesn’t open all the way, hair dryer wasn’t work at all, dishes are not super clean...

Second day of stay owner provide cleaning lady for me, it was nice. But bit scared that someone will come while my all stuff is in that apartment...

Location was great, owner was always nice, just hope they will change the system bit better.

Thank you.

Airi
Quenton S.
Quenton S.
Before a year ago
Very nice appartment clean and all you need
Monika M.
Monika M.
Before a year ago
V pořádku, velice ochotný a nápomocný pronajímatel.
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Lara Melanie M.
Before a year ago
Nice. You can walk through the park to the city center, From up the hill there is a stunning view on the city.
Triantafylo M.
Triantafylo M.
Before a year ago
Lovely apartment, perfectly situated near Wesceslas Square to allow for quick movement around town and to the tram and metro station.

Ruterra was amazing with assisting me whenever any questions came and were quick with providing help with the apartment when that was needed! Loved staying there, would definitely choose them again on my next visit.
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Marika B.
Before a year ago
Výborná komunikace s majitelem, všem doporučuji
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Sandra S.
Before a year ago
Děkujeme
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Jan M.
Before a year ago
Krásný byt, dobře vybavený
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Jiri Z.
Before a year ago
Top!
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Sandra S.
Before a year ago
Vše ze strany majitele bylo v pořádku.... děkujeme
Jitka M.
Jitka M.
Before a year ago
Vše v pořádku :-)
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MARIA A.
Before a year ago
m
Ruslan M.
Ruslan M.
Before a year ago
квартира удобная и приличная цена для 4х. все удобства есть в доме. около дома есть главный вокзал(это большой +) но нету больших супермакетов. а так нам тама понравилось. в остальном нас все устроило.
Bruno W.
Bruno W.
Before a year ago
The apartment is great, well located with several means of transport options. High recommended!
Jessica P.
Jessica P.
Before a year ago
The room was nice and cosy. The bed was very comfortable. The communication with the owners was very easy and everything went perfectly well.
Anastasiya T.
Anastasiya T.
Before a year ago
В квартире были некоторые неполадки, но они были быстро исправлены.
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Raphaela K.
Before 2 years ago
nice basic flat in a great area of the city
Rostyslav R.
Rostyslav R.
Before 2 years ago
Everything is ok. Once I suddenly locked the door outside the flat at 1am. Thank you to host, he arrived and brought me the other keys.
Javier M.
Javier M.
Before 2 years ago
I stayed for almost two months and Thomas was super efficient and kind. He would always help me with anything. I can only recommend him and his flat.
Scott J.
Scott J.
Before 2 years ago
Pleasant stay. Great communication. Thanks
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Marika B.
Before 2 years ago
Krásné a levné bydlení, všem můžu jen a jen doporučit
Daniel K.
Daniel K.
Before 2 years ago
super
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Emil S.
Before 2 years ago
Everything was simply great. The flat has everything I needed for the middle term stay and also I had a good welcome pack for the first days, thanks again for it!
The host provided me with the all important information about the area and local spots nearby. The flat was just in the walking distance to the main city center and very close to the amazing park with the beer garden and good sport facilities.
Highly recommend this apartment and specially the host as they are always ready to help and have a great support during the stay.

Would be glad to come again to Prague in one of your apartments guys!

References

Everything was great, they have provided me with the special self made map with all recommendations, information about public transport, shops, restaurants, parking and bars around. Also they're answering very rapidly and have a great support during my stay. The apartment is cosy and very suitable for the middle term stay :)
About me
Od rodinné firmy s 2 byty do největšího hráče Airbnb v Praze, Centrální a Východní Evropě. Jsme #1 v Centrální a Východní Evropě Dle oficiální statistiky Airbnb náš profile "Alex and Kate" má největší počet prodaných nocí v regionu CEE a CIS

Last online
7 days
Registration on Flatio
May 2020

Ruterra is a verified owner.
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