Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
Bienvenidos:
Es un placer recibirlos y atenderles para que disfruten de una grata estancia en nuestro apartamento.
Para su comodidad, el acceso es autónomo mediante teclados:
Hay un teclado en cada una de las dos puertas de entrada al edificio (ambos con el mismo código).
Otro teclado se encuentra en la puerta del apartamento, con un código distinto.
Por motivos de seguridad y en cumplimiento de las normas de la comunidad:
- Las puertas deben mantenerse siempre cerradas.
- No se deben compartir los códigos con personas ajenas.
- Tampoco se debe permitir el acceso desde los apartamentos a desconocidos.
Antes de su llegada, les haremos llegar los códigos de acceso correspondientes.
Para facilitar el uso de los electrodomésticos, el aire acondicionado y el suelo radiante, hemos dejado las instrucciones en una gaveta del mueble de la cocina.
En la parte interior de la puerta principal encontrarán una lista con teléfonos de emergencia y la clave de acceso a la red Wi-Fi.
El agua de Madrid es potable.
Nos alegra compartir la felicidad con nuestros huéspedes. Por ello, pedimos mantener un comportamiento respetuoso y cordial, que favorezca la buena convivencia y evite molestias a los demás vecinos.
¡Nuevamente, bienvenidos! Estaremos encantados de atenderles ante cualquier duda.
Welcome:
It is a pleasure to receive and attend you to enjoy a pleasant stay in our apartment.
For your convenience, the access is autonomous by keypads:
There is a keypad at each of the two entrance doors to the building (both with the same code).
Another keypad is located at the apartment door, with a different code.
For security reasons and in compliance with community regulations:
- Doors must always be kept locked.
- Codes should not be shared with outsiders.
- Access from the apartments should not be allowed to strangers.
Before your arrival, we will send you the corresponding access codes.
To facilitate the use of the appliances, air conditioning and underfloor heating, we have left the instructions in a drawer in the kitchen cabinet.
On the inside of the front door you will find a list of emergency telephone numbers and the access code to the Wi-Fi network.
The water in Madrid is drinkable.
We are happy to share happiness with our guests. For this reason, we ask you to behave in a respectful and cordial manner, which favors good coexistence and avoids disturbance to other neighbors.
once again, welcome! We will be happy to answer any questions you may have.
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Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).