Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
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✔ É necessário para cumprir as nossas obrigações legais efetuar o check-in online antes da sua chegada.
✔ O check-in é efectuado a partir das 15 horas. Chegada antecipada sujeita a disponibilidade.
✔ O check-out é efectuado até às 11h00. O check-out tardio está sujeito à disponibilidade e taxa adicional. Por favor, verifique com antecedência.
✔ Não nos responsabilizamos por pertences pessoais deixados no imóvel após o check-out. Caso seja solicitado o envio de algum item, poderá haver cobrança de taxa adicional. Por motivos de higiene e segurança, nossa equipe de limpeza remove todos os alimentos, bebidas e temperos após o check-out, e esses itens não podem ser devolvidos.
Regras da casa:
✔ Animais de estimação não são permitidos.
✔ É estritamente proibido fumar dentro do apartamento.
✔ Festas e eventos não são permitidos.
✔ Apenas os hóspedes indicados na reserva estão autorizados a permanecer no apartamento.
Poderá ser aplicado o término da reserva e/ou uma taxa de €200 caso as regras sejam violadas.
✔ Em caso de sujidade extrema após o check-out, reservamo-nos o direito de cobrar uma taxa adicional de limpeza através da plataforma ou de deduzi-la diretamente do depósito inicial.
✔ Se for necessário o deslocamento de um membro da nossa equipa ao apartamento por um motivo imputável ao hóspede, será cobrada uma taxa de €30.
✔ Por motivos de segurança, não fornecemos cópias adicionais das chaves. Recomendamos que a chave seja sempre deixada no lockbox após cada utilização, de forma a evitar extravios. Em caso de perda da chave, deverá informar-nos de imediato. Será necessário chamar um chaveiro para abrir a porta, e todos os custos associados serão da responsabilidade do hóspede.
✔ Caso pretenda roupa de cama ou toalhas extra, será aplicada uma taxa adicional de €30 (toalhas e lençóis para 2 pessoas) – sujeito a disponibilidade.
in order to comply with our legal obligations, you must check in online before your arrival.
check-in takes place from 3pm. Early arrival is subject to availability.
check-out is by 11:00. Late check-out is subject to availability and an additional fee. Please check in advance.
we are not responsible for personal belongings left in the property after check-out. If you are asked to send any items, an additional fee may apply. For hygiene and safety reasons, our cleaning staff remove all food, drinks and spices after check-out, and these items cannot be returned.
House rules:
✔ Pets are not allowed.
smoking is strictly prohibited inside the apartment.
parties and events are not allowed.
only guests named on the reservation are allowed to stay in the apartment.
Termination of the reservation and/or a fee of €200 may apply if the rules are violated.
in the event of extreme dirtiness after check-out, we reserve the right to charge an additional cleaning fee via the platform or deduct it directly from the initial deposit.
if it is necessary for a member of our team to go to the apartment for a reason attributable to the guest, a fee of €30 will be charged.
for security reasons, we do not provide additional copies of keys. We recommend that the key is always left in the lockbox after each use to prevent loss. If you lose your key, you must inform us immediately. A locksmith will have to be called to open the door, and all associated costs will be the responsibility of the guest.
if you require extra bed linen or towels, an additional charge of €30 (towels and sheets for 2 people) will apply - subject to availability.
Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Homeful usually responds to messages within 4 hours .
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).