Who provides you with the 24/7 emergency line, how does it work, and what can it be used for? Find all these details below!
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What can I use the 24/7 emergency line for?
What is the 24/7 emergency line?
The 24/7 emergency line is an all-hours service provided by our partner AXA to help landlords resolve various issues while ensuring you'll get the assistance you need, when you need it. The line offers support in both English and Czech round the clock, so you can feel assured that your concerns will be heard and addressed. While other languages may also be available, they might not be consistently accessible or could lead to longer response times.
When should I use the 24/7 Emergency Line?
The emergency line is intended for only one purpose:
- Rental Insurance claims: If Rental Insurance is a part of your protection plan, the 24/7 line is available for such claims. To report any damages, seek legal assistance, or address household issues like appliance malfunction or plumbing problems, you can call the line for help. Additionally, if you've had to pay out-of-pocket for services such as repairs, you can request reimbursement by calling this line.
What is the 24/7 Emergency Line not for?
While the 24/7 emergency line is a versatile tool, it's crucial to note that not all queries can be addressed here. The service is provided by AXA, not Flatio. As a result, any concerns or questions outside of the above-mentioned cases will not be entertained via this line. For non-emergency related inquiries or issues that are specifically about Flatio's services, you should contact Flatio directly - our Customer Care team is ready and available to help you 7 days a week.
