Neighborhood hero
Experienced host
Rating
Rated on: 06.07.2025 Length of stay: 11 days
My wife, our small children, and I arrived at the apartment and discovered the next day a loud noise coming through the wall because renovation work had started. The host did not warn us about this. I immediately messaged him, but the noise continued every day for two weeks. The children were constantly crying and we couldn’t stay in the apartment comfortably, so we had to spend time outside. I asked them to find a solution, but they told me, “Sorry, we have no free apartments,” even though this is an agency and I could see other listings on their site. The air conditioner didn’t work at all—it leaked onto the sofa—so we were stuck in a stifling room. Giant cockroaches ran around the apartment and we had to kill them constantly. The window screens were in poor condition, so mosquitoes bit us at night. We had to turn to Flatio for help—many thanks to them! Flatio found us another apartment at a lower price where everything is great. This apartment is awful and not worth the money.
Sergey S.
