StayProtection
StayProtection for Guests is a Flatio coverage that applies to you at all times. It was designed to protect you, your money, and your peace of mind. StayProtection also includes an exclusive Move-in Guarantee, ensuring you'll have a place to stay even if things don't go as planned.
+ Stay Benefits
StayProtection
+ Stay Benefits
Stay Benefits is a special part of the StayProtection coverage which doesn't come with all Flatio properties. They include liability insurance, assistant services, and 24/7 online support for all situations covered by this package.
You can read more about the StayProtection and Stay Benefits packages and when they are applicable on this page.
Move-in Guarantee
658/590 Mbps
Strict (30-days)
Reviews
My wife, our small children, and I arrived at the apartment and discovered the next day a loud noise coming through the wall because renovation work had started. The host did not warn us about this. I immediately messaged him, but the noise continued every day for two weeks. The children were constantly crying and we couldn’t stay in the apartment comfortably, so we had to spend time outside. I asked them to find a solution, but they told me, “Sorry, we have no free apartments,” even though this is an agency and I could see other listings on their site. The air conditioner didn’t work at all—it leaked onto the sofa—so we were stuck in a stifling room. Giant cockroaches ran around the apartment and we had to kill them constantly. The window screens were in poor condition, so mosquitoes bit us at night. We had to turn to Flatio for help—many thanks to them! Flatio found us another apartment at a lower price where everything is great. This apartment is awful and not worth the money.
My wife, our small children, and I arrived at the apartment and discovered the next day a loud noise coming through the wall because renovation work had started. The host did not warn us about this. I immediately messaged him, but the noise continued every day for two weeks. The children were constantly crying and we couldn’t stay in the apartment comfortably, so we had to spend time outside. I asked them to find a solution, but they told me, “Sorry, we have no free apartments,” even though this is an agency and I could see other listings on their site. The air conditioner didn’t work at all—it leaked onto the sofa—so we were stuck in a stifling room. Giant cockroaches ran around the apartment and we had to kill them constantly. The window screens were in poor condition, so mosquitoes bit us at night. We had to turn to Flatio for help—many thanks to them! Flatio found us another apartment at a lower price where everything is great. This apartment is awful and not worth the money.