Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
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📝 Por favor, considere as seguintes diretrizes durante a sua estadia na nossa casa:
- Mantenha os níveis de ruído no mínimo ou a um nível moderado entre as 22:00 e as 08:00. Os seus vizinhos agradecem.
- Ajude-nos a proteger o meio ambiente, desligando os equipamentos elétricos quando não estiverem em uso.
- Trate o apartamento com o mesmo cuidado que trataria a sua própria casa.
- Não são permitidos check-outs tardios; no entanto, pode guardar a sua bagagem no nosso escritório após as 10:00, por uma taxa de 5 € por mala.
✏️ Dados & Privacidade:
Antes da sua chegada, somos legalmente obrigados a recolher informações sobre todos os hóspedes para reportar ao Serviço de Estrangeiros e Fronteiras.
🔐 Aplicam-se taxas nas seguintes circunstâncias:
- 150€ por chaves perdidas, cobrindo o custo da substituição da fechadura.
- 25€ se deixar acidentalmente as chaves dentro do apartamento e precisar de assistência após as 20:00.
- É estritamente proibido fumar. O não cumprimento resultará numa taxa de 100€.
🕘 Taxas de Check-in Tardio:
As taxas de check-in tardio devem ser pagas em dinheiro ao membro designado da nossa equipa no momento da chegada. O calendário de taxas é o seguinte:
✏︎ 21h - 22h: 25€
✏︎ 22h - 23h: 30€
✏︎ 23h - 00h: 35€
✏︎ 00h - 01h: 40€
✏︎ 01h - 02h: 45€
✏︎ Após as 02h: 50€
Se tiver alguma dúvida ou precisar de assistência, a nossa equipa está sempre disponível para ajudar 😊
📝 Please consider the following guidelines during your stay in our home:
- Keep noise levels to a minimum or moderate between 10:00 PM and 8:00 AM. Your neighbors will appreciate it.
- Help us protect the environment by turning off electrical equipment when not in use.
- Treat the apartment with the same care you would treat your own home.
- Late check-outs are not permitted; however, you can store your luggage in our office after 10:00 a.m. for a fee of €5 per bag.
✏️ Data & Privacy:
Before your arrival, we are legally required to collect information about all guests to report to the Foreigners and Borders Service.
🔐 Fees apply in the following circumstances:
- €150 for lost keys, covering the cost of replacing the lock.
- €25 if you accidentally leave your keys inside the apartment and need assistance after 8:00 PM.
- Smoking is strictly prohibited. Failure to comply will result in a €100 fee.
🕘 Late Check-in Fees:
Late check-in fees must be paid in cash to the designated member of our team upon arrival. The fee schedule is as follows:
✏︎ 9:00 PM - 10:00 PM: €25
✏︎ 10:00 PM - 11:00 PM: €30
✏︎ 11:00 p.m. - 12:00 a.m.: €35
✏︎ 12:00 a.m. - 1:00 a.m.: €40
✏︎ 1:00 a.m. - 2:00 a.m.: €45
✏︎ After 2:00 a.m.: €50
If you have any questions or need assistance, our team is always available to help 😊
Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Diogo usually responds to messages within 5 hours .
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).