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Once you send a reservation request, the landlord is notified that you are interested in their offer. From that moment, they have 24 hours to approve or reject your reservation.
Landlords are mainly interested in the profile of their tenant. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your reservation will more likely get approved.
You can take a look at the contract in advance and online with every offer. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the landlords on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the landlord and ask them if they're willing to give you a personal tour of the rental unit.
If you move in and find that the rented accommodation doesn't match the information on Flatio at the time the reservation request was sent to the landlord, you can withdraw from the lease agreement under certain circumstances explained in this article in our help center.
Also, under our "secure move-in" policy, we'll assist you with moving to an alternative accommodation if you report within a certain period of time that the rental unit doesn't match the ad and the landlord doesn't fix the problem immediately. You can read the details in our help center.
How you can cancel a reservation varies depending on what stage the reservation is in.
Is your reservation request still waiting for landlord approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your reservation request, and you are no longer interested in it. In that case, you can still cancel the reservation before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the landlord accepts your reservation, their property is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved reservation and also a valid agreement? In order to cancel your reservation, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
Once you send a reservation request, the landlord is notified that you are interested in their offer. From that moment, they have 24 hours to approve or reject your reservation.
Landlords are mainly interested in the profile of their tenant. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your reservation will more likely get approved.
You can take a look at the contract in advance and online with every offer. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the landlords on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the landlord and ask them if they're willing to give you a personal tour of the rental unit.
If you move in and find that the rented accommodation doesn't match the information on Flatio at the time the reservation request was sent to the landlord, you can withdraw from the lease agreement under certain circumstances explained in this article in our help center.
Also, under our "secure move-in" policy, we'll assist you with moving to an alternative accommodation if you report within a certain period of time that the rental unit doesn't match the ad and the landlord doesn't fix the problem immediately. You can read the details in our help center.
How you can cancel a reservation varies depending on what stage the reservation is in.
Is your reservation request still waiting for landlord approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your reservation request, and you are no longer interested in it. In that case, you can still cancel the reservation before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the landlord accepts your reservation, their property is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved reservation and also a valid agreement? In order to cancel your reservation, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
CHECK-IN: Self check-in, owner will send a clear instruction, very easy check in, feel safe too.
CLEANNESS: I find this a big problem. When I checked in, the floor has a lot of small hairs, I also found some hairs on the bed linens and pillows even though they seem washed. I texted Marcelo the landlord and he asked the cleaner to come change the bed linens. Then I also found the towels are not clean, same issue with some very small hairs and some dirty stuff that I do not want to describe. I didn't use them all all. I also washed all the bath towels again just to be sure. The bathroom sink was a bit blocked (which was ok to use but I need to wait for the water to go down which is a bit annoying). I also found the kitchen not very clean. I need to wipe the surface again myself. (I am being very honest here, I also took pictures if any party doubts the truth of my review)
EQUIPMENT: There's enough equipment for staying here, like iron board, clothes horse, basic cooking equipment etc. However there's nothing provided for kitchen cleaning, no washing liquid, no soap, no hand wash, nothing. I need to contact the landlord again to get them. Dishwasher is super dirty and it's broken. I also reported it to the landlord. There's no hoover, only a broom, the toilet seat cover is broken, and the light when you enter the apartment is also broken, but these don't bother me too much.
VIEW: Apartment is on the 4th floor, very nice city and mountain view, you can also see a bit of the river. If you look down you can see the busy traffic, I love watching traffic police man guiding the traffic, it's fun to just observe the city in this way. :)
SLEEP: I need to close all the windows to be able to sleep, but then there's no airflow, so I have to keep the fan on all the time. but I guess a good location means noisy road, it didn't bother me too much.
WORK&LIFE: It's a perfect place for a short stay, the apartment is small but has everything you need. However if you are a digital nomad and want to work while travelling, you might need to think about bringing some of your own equipment, there's no dedicated workspace, but I managed to use pillows for a back support ;)
CHECK OUT: It's the same as check in, very easy, the landlord will tell you where to keep the key etc. However when I was about to leave the apartment, the building was locked for some reason and the landlord didn't give me the key to open the door to the building.. I was locked for about 20 min and luckily someone in the building helped me open the door. It's a bit dangerous as there's a chance I would miss the flight. According to the landlord this door never locks, but I guess it's safer to give the tenant the key just in case this happened. Maybe I was just not lucky :(
LANDLORD: Marcelo is very nice, quick response, and very helpful for everything, also provided good restaurants nearby. Tthe only issue is he was travelling in Brazil and when I checked in the wifi provided in the apartment was wrong which caused me a delay for a work call, but he replied me and provided me the information as soon as he got up, which was appreciated! Even though there's issues here and there in the apartment, Marcelo is willing to try his best to solve it for the tenants. I believe he will fix all the issues in the apartment soon.