Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
Estimado Hóspede,
Na nossa propriedade, estamos dedicados a garantir que a sua visita seja do seu agrado.
Ao reservar connosco, pode esperar um serviço de alta qualidade da nossa equipa dedicada de profissionais.
Comprometemo-nos a prestar assistência rápida desde recomendações personalizadas a quaisquer pedidos que possa ter durante a sua estadia, começando com instruções claras passo a passo via texto e/ou vídeo. Ao chegar ao apartamento, encontrará um kit de boas-vindas e comodidades para ajudá-lo a instalar-se e sentir-se em casa.
Dear Guest,
At our property, we are dedicated to ensuring that you enjoy your visit.
When you book with us, you can expect high quality service from our dedicated team of professionals.
We are committed to providing prompt assistance from personalized recommendations to any requests you may have during your stay, starting with clear step-by-step instructions via text and/or video. When you arrive at the apartment, you will find a welcome kit and amenities to help you settle in and feel at home.
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Esta propriedade é uma propriedade de self-check-in. Terá de preencher um formulário de check-in online ou enviar a sua identificação antes de ter acesso à propriedade. O check-in tem início às 16:00h. Os check-ins antecipados estão sujeitos à disponibilidade e confirmação.
As nossas propriedades têm uma política de tolerância zero para fumar no interior da propriedade e para realizar festas ou eventos sem aprovação prévia. Se a nossa equipa detetar provas de que esta regra foi infringida, reservamo-nos o direito de cobrar uma taxa mínima de 150 euros.
Por favor, note que nos primeiros dias da sua estadia, fornecemos as comodidades básicas: secador de cabelo, toalhas, sabonete, papel higiénico, água, rolo de cozinha, cápsulas de chá e café, esponja, detergente, desinfetante multiusos, saco do lixo, cápsulas para máquina de lavar loiça e máquina de lavar roupa, balde, esfregona e vassoura.
Para estadias superiores a 30 dias, requeremos uma limpeza intermédia do apartamento sem custos. No entanto, em caso de utilização abusiva das comodidades e serviços, serão cobradas taxas suplementares.
Custos para:
Chave extra: 20€
Chaves deixadas na fechadura da porta: 60€ mínimo
Limpeza extra: 30€
Limpeza extra com roupa de cama: preço da taxa de limpeza
Toalhas manchadas ou danificadas: 9€ por peça
Roupa de cama manchada ou danificada: 20€
Qualquer outro objeto danificado: preço a consultar.
A nossa equipa oferece assistência contínua antes, durante e após a sua estadia através da plataforma de reservas. Em caso de emergência, por favor contacte o número fornecido.
A equipa The Best Stay deseja-lhe uma boa estadia!
This property is a self-check-in property. You will need to fill in an online check-in form or send in your ID before you can access the property. Check-in starts at 16:00. Early check-ins are subject to availability and confirmation.
Our properties have a zero tolerance policy for smoking inside the property and for holding parties or events without prior approval. If our team detects evidence that this rule has been broken, we reserve the right to charge a minimum fee of 150 euros.
Please note that for the first few days of your stay, we provide the basic amenities: hairdryer, towels, soap, toilet paper, water, kitchen roll, tea and coffee capsules, sponge, detergent, multipurpose disinfectant, garbage bag, dishwasher and washing machine capsules, bucket, mop and broom.
For stays longer than 30 days, we require an intermediate cleaning of the apartment free of charge. However, in the event of misuse of the amenities and services, additional charges will apply.
Costs for:
Extra key: 20€
Keys left in the door lock: 60€ minimum
Extra cleaning: 30€
Extra cleaning with linen: price of cleaning fee
Stained or damaged towels: 9€ per piece
Stained or damaged bed linen: 20€
Any other damaged object: price to be consulted.
Our team offers continuous assistance before, during and after your stay via the booking platform. In the event of an emergency, please call the number provided.
The Best Stay team wishes you a pleasant stay!
Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
The Best usually responds to messages within 10 hours .
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).