Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
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RULES
- After the checking out, a member of the staff or landlord must revise the rented space to assess if any damages need to be reported.
- At checkout you have to leave your room keys on the desk of the room, and the kitchen utensils as you received them: cleaned and in the boxes. If there is damage to the utensils they must be replaced.
-At check-out the room should be left clean. In shared areas the shelves and fridge/freezer allocated to the room should be left empty and cleaned without items.
- The eventual loss of room keys, with a request for their replacement, will have a cost of 25 €.
- The house has the premise of “no pets allowed”.
- No noise that can interfere with other guests rest is permitted after 10pm. Common spaces should be used with care and respectfully towards other tenants at all times.
- All the kitchen utensils and appliances must be cleaned and put back in its place immediately after use. The kitchen must be kept clean at all times. No utensil can be visible.
- When using the stove the exhaustion must be turned on, and you must open the window next to the kitchen, in oscillating mode, to ventilate and release the steam and odors created.
- Preference should be given to using the back plates of the vitroceramic cook, because exhaustion is more effective.
- For security, make sure that all kitchen appliances (stove, oven, microwave, kettle, …) are turned off when not in use.
- Cleaning services fortnightly in the common areas are included in your rent’s value. The kitchen may be cleaned but only and exclusively if the counter is empty (no dirty or clean dishes or any other kitchen items). The Tenants are held responsible for the kitchen/house maintenance.
- Each room’s tenant is responsible for their own room’s cleaning.
- It is mandatory to put out the garbage from the street bins daily to maintain hygiene and not attract pests.
- It is strictly forbidden to leave food, leftovers, or waste in tables, counter, pavement, etc. (can attract pests of ants and other undesirable insects)
- Keep your food properly sealed and stored in the assigned places.
- In order to exclusively guarantee the hygiene and maintenance of the rooms, the staff can enter, check and clean / tidy the rooms, without prior notice.
- All personal belongings left unattended in the common areas may and will be removed without notice by staff members.
- Outside the room, and outside the shelves identified for the rooms, the products must be identified with the name and the room. Do this with a permanent ink or labels.
- Please turn all lights when they are not needed or when you are absent of the premises.
- All items made available for you in the house must be handled with care, it’s your house.
- Bathrooms must ventilate. Please open the doors in order to create air circulation after showering, and leave the ventilation on until the walls and ceilings are dry.
- Bathrooms must be kept clean after being used. Please clean after your use.
- We have verified that tenants do not open their bedroom windows. Daily opening of bedroom windows is mandatory to allow ventilation, air renovation, in order to prevent condensation and mold. Also, common areas must be subjected to daily ventilation.
- When we live (breathe, bathe, cook, etc), we create humidity in the houses, this humidity can condense on cold surfaces. Like we said before is necessary to open the windows daily, preferably in the morning, to ventilate. Also, Porto has a humid environment, in the morning on cold or rainy days, condensation can be detected on the windows. This water/condensation in windows should be cleaned off with a dry cloth/towel. The ventilation/ air renewal and cleaning procedure is needed to have healthy environment in the room.
- Porto has a humid environment, after several days of rain, in the first days of sunshine, clothes and shoes should be aired out and placed in the sun.
-If dark condensation stains start to appear around the windows, these should be cleaned immediately with a cloth with disinfectant / bleach and then with a well wrung out cloth with warm water, or ask the maid to help with cleaning on the day of the cleaning of the common areas.
- If you are absent from your room for more than a week, please let us know so that the maid can air the room and check that everything is in order on the day of the cleaning of the common areas.
- It is strictly forbidden to host anyone other than the registered Tenants at the house (in non-compliance the contract may be canceled and the security deposit may be retained).
- The house has a completely non-smoking premise (windows and patios included).
- No running or jumping is allowed inside the house.
- For safety reasons, it is strictly forbidden to walk or jump on the attic floor glass. In case of default, the tenant is solely responsible.
- Please note that visitors and overnight guests are not allowed. This is a shared apartment and access is restricted to the tenants listed in the rental agreement.
- Parties, group dinners or social gatherings are strictly forbidden (in non-compliance the contract may be canceled and the security deposit may be retained).
- This is a house, the electricity is limited by the distributor, so you have to manage your energy by not turning on all the high-power equipment at the same time, so that there are no power breaks.
- Heating isn’t included. Please read the heating conditions.
- The landlord or staff members periodically inspect the areas.
- The tenant accepts that the landlord has no responsibility for any accident or incident within the home or room.
- The house has a surveillance camera at the entry which the tenant declares to be aware of and to agree to its use.
AQUECIMENTO/HEATING
[ENG] The cost of the heating isn’t included. The use of external heaters is not allowed. If the tenant requires heating it will be installed a small heater in the room with 500 w and one wireless device to control the consumption.
The system has an initial cost of 20 € (twenty five euros) for activation plus the monthly consumption (0,260721* €/kwh).
*0,1656 €/kwh (custo -edp/cost -energy supplier)x 1,23 (VAT/IVA) x 1,28 (IMPOSTO/ TAX FEE)
Por exemplo/For exemple - Aquecimento ligado 4 horas por dia / Heating turned on 4 hours per day:
0,1656 €/kwh x 0,5 kw x 4h x 30 dias-daysx 1,23 x 1,28 ≈ 16€ / mês-month
8h≈32€/mês-month
Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
*Please note that these extraordinary Stay Benefits do not extend to bookings exceeding 180 days. For these longer-term stays, this host requires deposit-based coverage instead.
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).