Are you currently on the hunt for accommodation for rent? Have you been flooded with messages from strangers offering their apartments or their landlord's contact information? While it might seem like a lucky break, it's crucial to be cautious when searching for a rental online.
Recently, someone shared their unsettling experience on Facebook, which is just one example of many such stories we have encountered.
They talked about getting tons of direct messages after posting about their search for accommodation in Lisbon, Portugal. Some were from landlords, others from tenants offering connections. At first, it seemed nice, but things turned sour during conversations.
None of the supposed landlords wanted to talk on the phone or do a video chat, and none would show the apartment in person. Instead, they asked for blind trust.
The situation raised even more red flags when these "landlords" insisted on immediate payment, including a hefty security deposit, all without allowing the tenant to view the property.
Now, you might be wondering, is this normal? Absolutely not.
These are classic signs of rental scams targeting potential tenants. So, how can you protect yourself? Here are some simple yet crucial tips:
Use recognized online platforms
Opt for reputable rental platforms like Flatio for rental searches. These platforms often verify the identity of landlords and offer additional security measures, reducing the risk of encountering fraudulent listings. Make sure that you follow the recommendations for reservation, payment, and communication to avoid any issue.
Verify identities
Always check the landlord's identity and property details. Ask for official documents or search online to confirm their legitimacy.
Inspect the property
Never agree to rent without seeing the property. If an authentic virtual tour is not available, insist on visiting in person or via video chat before committing.
Trust your instincts
If something feels fishy or too good to be true, it probably is. Listen to your gut and walk away from shady deals.
Avoid immediate payments
Don't hand over any money before thoroughly reviewing the lease agreement and inspecting the property.
Secure deposits
Be wary of landlords asking for a big security deposit upfront. It's unusual and could be a sign of a scam.
By staying vigilant and following these tips, you can safeguard yourself from rental scams and find your dream apartment without any hassle.
Flatio: A secure rental experience
At Flatio, we take the security of rental experiences very seriously. Below are some of the measures we have taken to prevent fake listings and protect our tenants.
Take a look and decide for yourself whether they offer you the peace of mind and security you expect from a rental. Many of our tenants think so, which is reflected in our 4.5/5 (excellent) rating on Trustpilot.
Verification
We personally contact each landlord before posting their listing on Flatio. In cases of suspected scams, extra precautions are implemented:
- Landlords must upload ownership verification documents.
- Bank account verification is required, including uploading ID.
Tenant reporting
Tenants can report any suspicions, ensuring a quick response to any potential issues.
Labels
We have "Verified Landlord" and "Tenant-Verified" badges to highlight landlords who have voluntarily uploaded documents to verify ownership and positive move-in and move-out experiences.
Tenant reviews
Previous tenants' reviews help you make informed decisions about properties and landlords.
Virtual tours and in-person viewings
These options provide additional confidence in the property before renting.
Direct communication
Tenants can communicate directly with landlords, both before and after booking.
StayProtection for Tenants
StayProtection for Tenants is a comprehensive package offered by Flatio in collaboration with AXA to ensure tenants enjoy a secure and hassle-free renting experience.
Here's what comes with every reservation on Flatio
Move-in Guarantee with a 24/7 emergency line
Flatio provides assistance if the accommodation doesn't match the listing description or if unforeseen issues arise during move-in.
Balanced visa-friendly lease agreement
Easy-to-read agreement granting tenants rights, available in multiple languages, with flexible termination options and compliance with all laws.
Deposit-free policy
Landlords are guided not to collect deposits (unless required by law), ensuring a smooth rental process.
100% money protection
Follow our process, communicate, and transact solely on our platform for secure, scam-free experiences. Your money is safeguarded until you successfully move in.
7-day support from Customer Care team
Assistance available throughout the entire tenancy.
Additionally, landlords often opt for Rental Insurance, providing Stay Benefits for Tenants:
- Assistance services (up to 500€ per lease): Help with household emergencies like internet or utility issues.
- Liability insurance (up to 20,000€ per lease): Coverage for accidental damages to property.
- 24/7 emergency line: Immediate resolution of issues covered by insurance.
Tenants are reminded to take precautions to prevent insured events and avoid violating safety obligations.
Browse the listings on Flatio in over destinations in Europe and beyond and enjoy a secure rental experience.
Stay Vigilant! Stay safe!
